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RETURN POLICY
If for some reason you're unhappy with your order or have changed your mind, we accept returns on all items - including earrings - that are sent back to us unworn and in their original packaging.
they're not be accepted to return,products which have been worn and are not in their original packaging.We're currently offering an extended returns period for all orders. Orders can be returned within 60 days of purchase.
We offer free return for customers in US.
For customers based in Europe or other international countries, the return cost will be calculated in our Returns portal.
We aim to process all orders within 14 working days.
Customer Service
Any questions or help you need, Please contact with us . We respond you in 48 hours.
jewelryjshine@gmail.com
Warranty
1 year warranty.
Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Please note that all items are handcrafted from natural materials and as such their composition and colour may vary slightly from the image shown. In particular our natural gemstones which can have slight inclusions. There may also be minor variations in actual dimensions and specifications.
Shipping & Delivery
Standard shipping : shipping fee: 6% of total amount.
Order will be delivered in 7-10 working days. (Delivery times exclude holiday.)
We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this we will not be liable for delays caused by the event.
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You tell us. We listen.
Hello, here we accept feedback from customers on our products. We value our customers’ opinions on our products very much. We will reply to you within 24 hours after receiving your feedback.